:root{--ink:#20342e;--muted:#8a9691;--green:#216b50;--green-dark:#15523d;--pale:#edf5ef;--line:#e7ece8;--paper:#fff;--bg:#f6f8f5;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;color:var(--ink);font-size:14px}*{box-sizing:border-box}body{margin:0;background:var(--bg)}button,input,textarea,select{font:inherit}button{cursor:pointer;transition:background .15s}button:disabled{opacity:.5;cursor:wait}button,input,textarea,select{outline-offset:3px}input,select,textarea{border:1px solid #dfe6df;border-radius:8px;background:#fff;padding:11px 12px;color:var(--ink);min-width:0}input:focus,textarea:focus,select:focus{outline:2px solid #b7d5c3;border-color:var(--green)}textarea{resize:vertical;min-height:80px}label{display:block;font-size:13px;font-weight:500;margin:18px 0}label>input:not([type=checkbox]),label>textarea,label>select{display:block;width:100%;margin-top:8px}h1,h2,h3,h4,p{margin-top:0}h1{font-size:24px;font-weight:650}h2{font-size:23px;font-weight:600;letter-spacing:-.5px}h3{font-size:15px}h4{font-size:13px}p{line-height:1.8}small{font-size:11px;color:var(--muted)}[hidden]{display:none!important}.muted,.sub{color:var(--muted);font-weight:400;font-size:12px}.primary{background:var(--green);color:#fff;border:0;border-radius:8px;padding:11px 20px;font-weight:500}.primary:hover{background:var(--green-dark)}.ghost{background:#fff;border:1px solid var(--line);border-radius:7px;padding:8px 12px;color:#60736a}.ghost:hover{background:var(--pale)}.text-button{border:0;background:none;color:var(--green);padding:7px;font-size:12px}.wide{width:100%}.danger{color:#b36958}.brandmark{display:inline-grid;place-items:center;width:44px;height:44px;border-radius:13px;background:var(--green);color:#fff;font-size:24px;font-weight:600}.dot{display:inline-block;background:#9bcca6;width:7px;height:7px;border-radius:50%;margin-right:6px}.center{text-align:center}.error{color:#b45645;margin:16px 0 0}.hint{color:#8a9189;font-size:12px;margin-top:22px}.info-box{background:var(--pale);padding:14px;border-radius:8px;font-size:12px;line-height:1.8;color:var(--green)}
/* 客户端 */
.customer{min-height:100dvh;display:grid;place-items:center;padding:40px;background:#eff2ec;background-image:radial-gradient(ellipse at 20% 90%,#dfe8dc,transparent 55%)}.chat-shell{display:flex;width:min(1100px,100%);height:min(800px,calc(100dvh - 80px));min-height:550px;background:#fff;border:1px solid #dfe7dd;border-radius:20px;overflow:hidden;box-shadow:0 28px 90px #1f3c2710}.brand-panel{width:300px;flex-shrink:0;background:#234c3b;padding:40px 32px;position:relative;overflow:hidden;color:#f5f8ef}.brand-panel:after{content:'';width:370px;height:370px;border:1px solid #ffffff15;border-radius:50%;position:absolute;left:-60px;bottom:70px;box-shadow:0 0 0 45px #ffffff04,0 0 0 90px #ffffff04}.brand-panel .brandmark{background:#ffffff15;border:1px solid #ffffff33}.brand-panel h1{font-size:20px;margin:22px 0 60px}.brand-panel p{font-size:26px;font-weight:300;line-height:1.8;position:relative;z-index:1;letter-spacing:1px}.brand-bottom{position:absolute;bottom:34px;font-size:12px;z-index:1;color:#c6d7ca}.brand-bottom small{display:block;margin-top:14px;margin-left:15px;color:#a1bbaa}.customer-main{flex:1;min-width:0;display:flex;flex-direction:column;position:relative}.chat-header{height:78px;flex-shrink:0;padding:22px 28px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.chat-header strong{display:block;font-size:16px}.chat-header .sub{display:block;font-size:11px;margin-top:5px}.welcome{padding:32px 54px;overflow:auto;flex:1}.welcome-icon{font-size:34px;color:var(--green);margin-bottom:14px}.welcome h2{font-size:23px;margin-bottom:8px}.welcome form{max-width:430px}.welcome .primary{margin-top:10px;text-align:left;display:flex;justify-content:space-between}.customer-footer{text-align:center;font-size:10px;letter-spacing:1px;color:#a6afa7;padding:13px;flex-shrink:0}.conversation{display:flex;flex:1;flex-direction:column;min-height:0}.conversation-bar{display:flex;align-items:center;justify-content:space-between;padding:8px 24px;background:#f6faf5;font-size:12px;color:var(--green);min-height:38px}.messages{flex:1;min-height:0;overflow:auto;padding:24px;background:#fcfdfb;scroll-behavior:smooth}.system{text-align:center;font-size:11px;color:#9ca69e;margin:12px 0 24px;line-height:1.7}.message{display:flex;gap:10px;margin:18px 0;max-width:100%}.avatar{width:30px;height:30px;border-radius:10px;display:grid;place-items:center;background:#e9efe7;color:#5c7d65;font-size:12px;flex-shrink:0}.message>div:last-child{max-width:78%}.bubble{padding:12px 15px;border:1px solid var(--line);border-radius:0 12px 12px;background:white;font-size:13px;line-height:1.8;overflow-wrap:anywhere}.bubble img{max-width:100%;max-height:260px;display:block;border-radius:6px}.bubble video{max-width:100%;max-height:300px;border-radius:6px}.bubble a{color:inherit}.message small{display:block;font-size:10px;margin-top:6px}.message.mine{flex-direction:row-reverse}.mine .avatar{background:#d6e8da}.mine .bubble{background:#e5f0e5;border-color:#deebdd;border-radius:12px 0 12px 12px}.mine small{text-align:right}.file-caption{font-size:11px}.composer{background:#fff;border-top:1px solid var(--line);padding:12px 22px 16px;flex-shrink:0}.tools{display:flex;align-items:center;gap:12px;margin-bottom:6px}.tool{background:transparent;border:0;color:#6d7e71;padding:5px;font-size:12px}.tools select{border:0;font-size:12px;padding:4px;max-width:220px}.composer textarea{width:100%;resize:none;min-height:65px;height:65px;border:0;padding:8px 0;font-size:13px;background:transparent}.composer textarea:focus{outline:none}.composer-bottom{display:flex;align-items:center;justify-content:space-between}.composer-bottom small{font-size:10px}.composer-bottom .primary{padding:9px 20px;font-size:12px}.ended{background:var(--pale);padding:16px;text-align:center;font-size:13px}.history-panel{position:absolute;inset:78px 0 35px;background:#fff;padding:24px;z-index:5;overflow:auto}.panel-title{display:flex;justify-content:space-between;align-items:center}.history-item{display:grid;grid-template-columns:1fr auto;gap:10px;width:100%;text-align:left;padding:18px;border:1px solid var(--line);background:#fff;border-radius:10px;margin:12px 0}.history-item span{font-size:12px;color:var(--green)}
/* 后台 */
.admin-app{display:flex;height:100dvh;min-height:600px}.sidebar{width:210px;flex-shrink:0;background:#f0f3ed;border-right:1px solid #e1e7df;padding:28px 16px;display:flex;flex-direction:column}.side-logo{display:flex;align-items:center;gap:10px;margin:0 10px 38px;font-size:19px;font-weight:650}.side-logo .brandmark{width:32px;height:32px;font-size:18px;border-radius:9px}.side-logo small{font-size:9px;letter-spacing:2px;margin-left:-4px;margin-top:5px;color:#70836f}.nav-label{font-size:10px;letter-spacing:1px;color:#9aab99;padding:0 15px;margin:20px 0 12px}.nav-item{display:flex;align-items:center;gap:12px;border:0;background:transparent;width:100%;text-align:left;border-radius:8px;padding:13px 15px;color:#71816f;margin:4px 0;font-size:17px}.nav-item span{font-size:13px}.nav-item.active{background:#dfe9dc;color:#2d653e;font-weight:600}.nav-item:hover{background:#e6ede2}.side-bottom{margin-top:auto;border-top:1px solid #e0e6dc;padding:20px 10px 0}#identity strong,#identity small{display:block}#identity strong{font-size:13px;margin-bottom:5px}.side-bottom button{margin:8px 0 0;padding-left:0}.admin-content{flex:1;display:flex;flex-direction:column;min-width:0}.topbar{height:100px;flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:24px 32px;border-bottom:1px solid var(--line);background:#fff}.eyebrow{font-size:9px;letter-spacing:2px;color:#9ca994}.topbar h1{font-size:22px;margin:7px 0 0}.top-actions{display:flex;align-items:center;gap:24px}.top-actions select{font-size:12px;color:var(--green);background:#f7faf4;border:1px solid #e1eadb}.workspace{flex:1;display:flex;min-height:0;background:#fff}.session-column{width:290px;flex-shrink:0;border-right:1px solid var(--line);display:flex;flex-direction:column}.session-heading{padding:24px 20px 0}.session-heading h3{font-size:14px;margin-bottom:20px}.count{display:inline-block;font-size:10px;padding:2px 6px;border-radius:5px;background:#e8eee3;color:#719068;margin-left:6px}.session-heading input{width:100%;background:#f7f9f5;border:0;font-size:12px}.tabs{display:flex;justify-content:space-between;border-bottom:1px solid var(--line);margin-top:12px}.tabs button{border:0;background:none;font-size:11px;padding:13px 8px;color:#8c9986}.tabs button.selected{border-bottom:2px solid var(--green);color:var(--green);font-weight:600}.sessions{overflow:auto;flex:1}.session{width:100%;display:flex;gap:12px;background:#fff;text-align:left;border:0;border-bottom:1px solid #f0f3ec;padding:20px 18px}.session:hover{background:#f8faf5}.session.selected{background:#eff5ea;border-left:3px solid #4f8151;padding-left:15px}.session-avatar{width:36px;height:36px;flex-shrink:0;background:#e8ede2;display:grid;place-items:center;border-radius:12px;color:#728967;font-size:13px}.session-copy{min-width:0;flex:1}.session-copy>div{display:flex;align-items:center;justify-content:space-between;gap:4px}.session-copy strong{font-size:12px}.session-copy small{font-size:10px}.session-copy p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:8px 0;color:#91a087;font-size:11px;line-height:1.3}.badge{display:inline-block;font-size:10px;border-radius:4px;background:#edf2e8;color:#859679;padding:3px 5px}.badge.active{background:#e4f0df;color:#5e8c4c}.badge.queued{background:#fbf0d9;color:#ae8b42}.agent-chat{min-width:0;flex:1;display:flex;flex-direction:column}.agent-chat-header{display:flex;justify-content:space-between;align-items:center;padding:20px 24px;border-bottom:1px solid var(--line);min-height:82px}.agent-chat-header strong,.agent-chat-header small{display:block}.agent-chat-header strong{font-size:14px;margin-bottom:6px}.agent-chat-header>div:last-child{display:flex;gap:8px}.agent-chat-header button{font-size:11px}.empty{margin:auto;text-align:center;color:#82917b;padding:30px}.empty>span{font-size:70px;color:#b4c3a7;display:block;margin-bottom:20px}.empty h2{font-size:19px;font-weight:400;color:#6c8060}.empty p{font-size:12px;margin:15px 0 50px}.empty small{font-size:10px;letter-spacing:2px;color:#a5b29b}.list-empty{text-align:center;padding:70px 20px;color:#96a58c;font-size:12px;line-height:2.5}.profile{width:250px;flex-shrink:0;border-left:1px solid var(--line);padding:25px 22px;overflow:auto}.profile h3{font-size:13px}.profile-avatar{display:grid;place-items:center;width:60px;height:60px;border-radius:20px;background:#eff3e7;color:#82946c;margin:30px auto 14px;font-size:24px}.profile-tag{display:block;width:fit-content;background:#eff4e8;color:#83976d;font-size:10px;padding:4px 8px;margin:10px auto 30px;border-radius:4px}.profile dl{display:grid;grid-template-columns:70px 1fr;gap:18px 10px;font-size:11px;margin-bottom:30px}.profile dt{color:#9aa68f}.profile dd{margin:0;color:#6d7a63;overflow-wrap:anywhere}.profile label{font-size:12px;color:#6f7d65}.profile textarea{font-size:11px;background:#fbfcf8;min-height:100px}.profile h4{margin-top:30px;color:#7b8c6d;font-weight:500}.profile p{font-size:10px}.empty-profile{font-size:11px;color:#a8b29d;margin-top:25px}.management{padding:35px;overflow:auto;flex:1;background:#f7f9f5}.section-intro{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px;margin-bottom:28px}.section-intro:has(>h2){display:block}.section-intro h2{font-size:22px;margin-bottom:9px}.section-intro p{font-size:12px;color:#91a087;margin:0}.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:25px}.card h3{font-size:15px;margin:0 0 24px}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;max-width:1200px}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:16px}.format-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.check{display:flex;align-items:center;gap:8px;font-size:12px;margin:10px 0}.check input{accent-color:var(--green)}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:20px}.stat-card{background:white;border:1px solid var(--line);border-radius:12px;padding:25px}.stat-card span{display:block;color:#8c9d80;font-size:12px}.stat-card strong{display:block;font-size:36px;font-weight:500;color:var(--green);margin-top:22px}.table-wrap{overflow:auto;padding:8px 22px}table{border-collapse:collapse;width:100%;text-align:left;font-size:12px;white-space:nowrap}th{font-weight:400;color:#91a087;padding:20px 15px;border-bottom:1px solid var(--line)}td{padding:20px 15px;border-bottom:1px solid #f0f3ec}.reply-row{display:flex;gap:18px;padding:20px 0;border-bottom:1px solid var(--line);color:#6f8461;font-size:13px}.inline-form{display:flex;gap:15px;margin-top:25px}.inline-form input{flex:1}.leave-item{border-bottom:1px solid var(--line);padding:20px 0}.leave-item>div{display:flex;gap:20px;align-items:center}.leave-item p{font-size:13px;margin-top:15px}.leave-item .muted{font-size:11px}.login-screen{min-height:100dvh;display:grid;grid-template-columns:1fr 1fr;background:#fff}.login-card{max-width:400px;width:100%;margin:auto;padding:35px}.login-card .brandmark{margin-bottom:40px}.login-card h1{font-size:25px}.login-card .primary{margin-top:18px}.login-screen aside{display:flex;flex-direction:column;justify-content:center;align-items:center;background:#254e3a;color:#e1edd9;background-image:radial-gradient(ellipse at 40% 40%,#487453,transparent 70%)}.login-screen aside span{font-size:30px;font-weight:300;letter-spacing:3px}.login-screen aside p{font-size:12px;margin-top:25px;color:#b3c7ab}dialog{border:1px solid var(--line);border-radius:16px;padding:28px;width:min(460px,95vw);max-height:90dvh;box-shadow:0 30px 100px #20342e33}dialog::backdrop{background:#1c312344;backdrop-filter:blur(3px)}dialog h2{font-size:20px}#modal-close{margin-top:15px}#toast{position:fixed;bottom:25px;left:50%;transform:translate(-50%,15px);background:#203d2e;color:white;padding:13px 24px;max-width:90vw;border-radius:10px;font-size:13px;opacity:0;pointer-events:none;z-index:99;transition:.2s;box-shadow:0 8px 25px #0002}#toast.show{opacity:1;transform:translate(-50%,0)}
@media(min-width:1600px){.session-column{width:320px}.profile{width:290px}.sidebar{width:230px}}@media(max-width:1200px){.profile{width:210px;padding:22px 16px}.sidebar{width:175px;padding:24px 10px}.session-column{width:250px}.topbar{padding:20px 24px}.agent-chat-header{padding:16px}.agent-chat-header button{padding:7px}.side-logo{gap:6px;font-size:16px}}@media(max-width:960px){.profile{display:none}.settings-grid{grid-template-columns:1fr}.top-actions .muted{display:none}.sidebar{width:155px}.session-column{width:230px}.brand-panel{width:240px;padding:30px 24px}.welcome{padding:30px}.login-screen aside span{font-size:22px}}@media(max-width:640px){.customer{padding:0;display:block}.chat-shell{width:100%;height:100dvh;min-height:0;border:0;border-radius:0;box-shadow:none}.brand-panel{display:none}.chat-header{height:70px;padding:16px 20px}.welcome{padding:35px 25px}.welcome h2{font-size:22px}.messages{padding:15px}.composer{padding:10px 15px max(12px,env(safe-area-inset-bottom))}.customer-footer{padding:9px}.message>div:last-child{max-width:82%}.composer-bottom small{font-size:9px}.history-panel{inset:70px 0 30px}.login-screen{display:block;padding-top:8vh}.login-screen aside{display:none}.admin-app{min-width:760px}.sidebar{width:150px}.topbar{height:85px}.management{padding:20px}.section-intro h2{font-size:20px}}

.brand-panel p{font-size:23px;letter-spacing:0}.unread{display:inline-block;background:#568a58;color:#fff;font-size:9px;padding:2px 5px;border-radius:9px}#record-filters{display:grid;grid-template-columns:1fr 1fr;gap:8px}#record-filters label{font-size:10px;margin:10px 0 0}#record-filters input{padding:6px 3px;font-size:10px}#record-status{grid-column:1/-1;font-size:11px;padding:7px}

.brandmark img{display:block;width:100%;height:100%;object-fit:contain;border-radius:inherit}.logo-settings{display:flex;gap:16px;align-items:center;margin-bottom:24px}.logo-settings .brandmark{width:64px;height:64px;flex-shrink:0}.logo-settings p{margin:10px 0 0}

/* Service availability is deliberately separate from connection status. */
#conversation-state{display:flex;align-items:center;gap:12px;min-width:0}
.conversation-bar.is-offline{margin:16px 20px 0;padding:18px;background:#fff5e8;border:1px solid #edc28a;border-left:4px solid #cd842a;border-radius:10px;gap:12px;color:#8a521a;align-items:flex-start}
.service-state-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:#f8e4c8;color:#a76318;font-size:25px;flex-shrink:0}
.service-state-copy{display:flex;flex-direction:column;gap:7px}.service-state-copy strong{font-size:16px;font-weight:650;letter-spacing:.3px}.service-state-copy>span{font-size:12px;line-height:1.7;color:#9c794f}
.is-offline .text-button{color:#a47f52;white-space:nowrap;font-size:11px;padding:3px 0}
.conversation-bar.is-waiting{padding:14px 24px;background:#f5f3eb;color:#79693d;gap:10px}.is-waiting .service-state-icon{width:32px;height:32px;font-size:20px;background:#eae4cf;color:#8c794b}.is-waiting .service-state-copy strong{font-size:13px}.is-waiting .service-state-copy>span{color:#968968;font-size:11px}
.online-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#468962;flex-shrink:0}
@media(max-width:640px){.conversation-bar.is-offline{margin:12px 12px 0;padding:15px 12px;gap:8px}.service-state-copy strong{font-size:15px}.service-state-copy>span{font-size:11px}.service-state-icon{width:32px;height:36px}#conversation-state{gap:10px}.is-offline .text-button{font-size:10px}.conversation-bar.is-waiting{padding:12px}}
.team-overview{display:grid;grid-template-columns:repeat(5,1fr);gap:15px;margin-bottom:22px}.team-overview article{border:1px solid var(--line);background:#fff;border-radius:10px;padding:18px 22px;display:flex;align-items:center;justify-content:space-between;gap:12px}.team-overview span{font-size:12px;color:#86947f}.team-overview strong{font-size:26px;font-weight:500;color:var(--green)}.team-card{padding:0;overflow:hidden}.team-filters{display:flex;gap:10px;padding:20px;border-bottom:1px solid var(--line);flex-wrap:wrap}.team-filters input{flex:1;min-width:230px;font-size:12px}.team-filters select{font-size:12px;padding:9px 12px}.team-scroll{overflow:auto}.team-table{min-width:1270px}.team-table th{background:#f8faf6;padding:17px 18px;font-size:11px}.team-table td{padding:22px 18px;font-size:11px;vertical-align:middle}.team-table td small{display:block;margin-top:9px;font-size:10px}.team-table td strong{font-size:12px;font-weight:550}.member-cell{display:flex;align-items:center;gap:10px}.member-avatar{display:grid;place-items:center;width:34px;height:34px;border-radius:11px;background:#eef3e8;color:#7f936d;font-size:14px;flex-shrink:0}.team-table .member-cell small{max-width:160px;overflow:hidden;text-overflow:ellipsis}.account-name,.ip-value{font-family:ui-monospace,SFMono-Regular,monospace}.account-pill{padding:4px 7px;border-radius:5px;font-size:10px;background:#eff4e9;color:#789263}.account-pill.disabled{background:#f6eae6;color:#b4806d}.presence.online{color:#468861}.presence.busy{color:#b8913c}.presence.offline{color:#a3aaa0}.presence.disabled{color:#b58f83}.team-actions{white-space:nowrap}.team-actions button{padding:6px;font-size:11px}.team-foot{padding:15px 20px;display:flex;justify-content:space-between;gap:20px;color:#97a28f;font-size:10px;line-height:1.8;border-top:1px solid var(--line)}.team-no-results{height:160px;text-align:center;color:#8f9b87}.account-detail dl{display:grid;grid-template-columns:100px 1fr;gap:15px;font-size:12px;line-height:1.8;margin:25px 0}.account-detail dt{color:#8b9982}.account-detail dd{margin:0;overflow-wrap:anywhere}.break-all{word-break:break-all}.account-detail h3{margin-top:30px}.login-history{max-height:320px;overflow:auto}.login-history article{padding:16px 0;border-top:1px solid var(--line)}.login-history article>div{display:flex;justify-content:space-between;gap:15px;font-size:11px}.login-history small{display:block;margin-top:8px}.login-history details{font-size:10px;color:#9aa58f;margin-top:10px}.login-history details p{overflow-wrap:anywhere;margin:10px 0 0}.account-detail{max-width:100%}@media(max-width:1000px){.team-overview{grid-template-columns:repeat(3,1fr)}.team-overview article{padding:15px}.team-foot{flex-direction:column;gap:5px}}
.pasted-images{border:1px solid #dce8d7;background:#f6faf2;border-radius:9px;padding:10px;margin:8px 0}.paste-heading{display:flex;justify-content:space-between;gap:10px;margin-bottom:9px;font-size:11px;color:#79916b}.paste-heading strong{font-weight:500}.paste-heading span{font-size:10px}.paste-thumbnails{display:flex;gap:10px;overflow-x:auto;padding:3px}.paste-thumbnail{position:relative;flex-shrink:0;width:83px}.paste-thumbnail img{display:block;width:80px;height:65px;object-fit:contain;background:#fff;border:1px solid #e0e8da;border-radius:7px}.paste-thumbnail button{position:absolute;right:-2px;top:-4px;width:20px;height:20px;border-radius:50%;border:1px solid #d6dfce;background:white;color:#7b8c70;padding:0;font-size:15px;line-height:16px}.paste-thumbnail small{display:block;text-align:center;margin-top:5px;font-size:9px}.connection-state{display:inline-flex;align-items:center;gap:7px;white-space:nowrap;font-size:11px;color:#8c9a83}.connection-state:before{content:'';width:7px;height:7px;border-radius:50%;background:#a3aca0}.connection-state[data-state=connected]{color:#64855b}.connection-state[data-state=connected]:before{background:#5b9864}.connection-state[data-state=reconnecting]{color:#b18a3d}.connection-state[data-state=reconnecting]:before,.connection-state[data-state=connecting]:before{background:#c9a35e}.status-control{position:relative}.top-actions #staff-status{min-width:185px;padding-left:14px;font-size:11px}.top-actions #staff-status[data-status=online]{color:#2f7650;border-color:#bfdbc6;background:#f2f9f1}.top-actions #staff-status[data-status=busy]{color:#9c782d;border-color:#e8d6a5;background:#fffaf0}.top-actions #staff-status[data-status=offline]{color:#8b9586;border-color:#e0e5dc;background:#f8faf6}.status-help{position:absolute;right:0;top:calc(100% + 5px);font-size:9px;white-space:nowrap;color:#9ca893;max-width:360px;overflow:hidden;text-overflow:ellipsis}.top-actions{gap:18px}@media(max-width:1100px){.status-help{max-width:230px}.top-actions{gap:10px}.top-actions #staff-status{min-width:175px}.connection-state{font-size:10px}}
.session-filters{margin:13px 0 14px;border-top:1px solid var(--line);padding-top:12px}.session-filters summary{font-size:10px;cursor:pointer;color:#8b9c80;list-style:none}.session-filters summary:after{content:'⌄';float:right}.session-filters[open] summary:after{content:'⌃'}.session-group{border-bottom:1px solid #e9eee4}.session-group-heading{display:flex;justify-content:space-between;align-items:center;padding:13px 18px;background:#f5f7f1;position:sticky;top:0;z-index:1;border-bottom:1px solid #e9eee4}.session-group-heading strong{font-size:11px;font-weight:600;color:#75856b}.session-group-heading strong>span{display:inline-block;min-width:18px;text-align:center;padding:2px 5px;border-radius:4px;background:#e8eee0;margin-left:5px;font-size:9px}.session-group-heading small{font-size:9px;color:#a1ab97}.session-group.queued .session-group-heading{background:#fff7e9}.session-group.queued .session-group-heading strong{color:#a17d34}.session-group.queued .session-group-heading strong>span{background:#f8e8c8}.session-group.active .session-group-heading{background:#eff5e9}.session-group.active .session-group-heading strong{color:#5a8150}.group-empty{margin:0;padding:15px 20px;font-size:10px;color:#adb6a5;background:#fcfdf9}.service-unavailable{padding:12px 20px;background:#fff8ed;border-top:1px solid #f0dfc2;color:#aa8a5c;font-size:11px;text-align:center}.composer textarea:disabled{background:transparent;color:#a7ada2;cursor:not-allowed}.composer button:disabled{cursor:not-allowed;opacity:.45}
.profile{width:300px;padding:22px 20px}.visitor-panel-heading{display:flex;align-items:center;justify-content:space-between;gap:8px}.visitor-panel-heading h3{margin:0}.visitor-presence{font-size:9px;color:#a2aa9a;white-space:nowrap}.visitor-presence.recent{color:#6c945e}.visitor-identity{display:flex;align-items:center;gap:12px;margin:25px 0 20px}.visitor-identity .profile-avatar{width:42px;height:42px;border-radius:14px;margin:0;font-size:20px;flex-shrink:0}.visitor-identity strong{font-size:14px;display:block}.visitor-identity small{display:block;font-size:10px;margin-top:6px}.visitor-id-box{padding:10px 12px;background:#f5f8f0;border:1px solid #e5ebde;border-radius:8px}.visitor-id-box>div{display:flex;justify-content:space-between;align-items:center;font-size:10px;color:#8a9c7d}.visitor-id-box button{padding:2px;font-size:10px}.visitor-id-box code{display:block;word-break:break-all;font-size:10px;line-height:1.8;color:#667e58;margin-top:5px;user-select:all}.visitor-section{border-top:1px solid var(--line);margin-top:23px;padding-top:20px}.visitor-section h4{margin:0 0 17px;font-size:12px;font-weight:550;color:#5e7550;display:flex;justify-content:space-between;gap:8px}.visitor-section h4>span{font-size:9px;font-weight:400;color:#a1ad96}.visitor-section dl{grid-template-columns:76px minmax(0,1fr);gap:14px 10px;margin:0;font-size:10px;line-height:1.7}.visitor-section dd{overflow-wrap:anywhere;word-break:break-word}.visitor-ua{margin-top:17px;font-size:10px;color:#a0ad95}.visitor-ua summary{cursor:pointer}.visitor-ua p{overflow-wrap:anywhere;font-size:9px;margin-top:10px;line-height:1.9}.visitor-section textarea{width:100%;margin:0 0 12px;resize:vertical}.visitor-history{display:flex;justify-content:space-between;gap:8px;font-size:10px!important;margin:0 0 12px;color:#8a9b7b}.visitor-history strong{font-weight:400;color:#6a835a}.visitor-footnote{font-size:9px!important;color:#a9b3a0;line-height:1.9;margin:24px 0 0}@media(min-width:1600px){.profile{width:320px}}@media(min-width:1101px) and (max-width:1350px){.profile{width:255px;padding:20px 15px}}@media(min-width:961px) and (max-width:1100px){.profile{width:235px;padding:20px 13px}.visitor-section dl{grid-template-columns:65px minmax(0,1fr);gap:12px 8px}.visitor-presence{font-size:8px}}
/* Dense conversation list: quiet headers and one-line identifiers. */
.session-heading{padding:14px 14px 0}.session-heading h3{margin:0 0 10px;font-size:13px}.session-heading input{padding:9px 10px;border-radius:7px;font-size:11px}.session-filters{margin:7px 0 9px;padding-top:0;border:0}.session-filters summary{font-size:10px;padding:3px 0}.session-group-heading{padding:7px 14px;border-bottom:0;background:#f7f8f6;min-height:30px}.session-group-heading small{display:none}.session-group-heading strong{font-size:10px}.session-group-heading strong>span{padding:1px 4px;min-width:16px;font-size:9px}.session-group.ended{padding:0;background:#fff}.session-group.ended .session-group-heading{background:#f5f6f4}.session{padding:11px 14px;gap:9px;border-left:3px solid transparent;padding-left:11px;border-bottom:1px solid #edf0eb;border-radius:0}.session.selected{padding-left:11px;border-left-color:#4f8151;background:#f0f6ed}.session-avatar{width:28px;height:28px;border-radius:9px;font-size:11px}.session-copy strong{font-size:12px}.session-copy p{margin:4px 0 5px;font-size:11px;color:#788573}.session-copy small{font-size:9px}.session .badge{font-size:9px;padding:2px 4px}.group-empty{padding:8px 14px;font-size:10px;background:#fff}.session-copy>.session-unique-id{display:flex;flex-direction:row;justify-content:flex-start;gap:5px;margin-top:5px;padding:0;border:0;min-width:0}.session-unique-id>span{flex-shrink:0;font-size:9px;color:#9aa493}.session-unique-id code{display:block;min-width:0;font-family:ui-monospace,SFMono-Regular,monospace;font-size:8px;letter-spacing:-.3px;line-height:1.5;color:#8a9782;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;user-select:text}
.transfer-help{font-size:12px;line-height:1.7;color:#7a8874}.transfer-empty{padding:10px 12px;background:#fff7e8;color:#a37c35;font-size:12px;line-height:1.6;border-radius:7px;margin:14px 0}.transfer-roster{max-height:180px;overflow:auto;margin:12px 0;font-size:12px}.transfer-roster>div{display:flex;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid #eef1eb}.transfer-roster span{color:#8a9782}.transfer-actions{display:flex;gap:10px;justify-content:flex-end}#transfer-error{font-size:12px;color:#b55040}
/* Three-line rows with explicit state contrast. Full IDs remain in details. */
.session{padding:8px 12px 8px 9px;gap:8px;border-left-width:3px}.session.selected{padding-left:9px}.session-avatar{width:25px;height:25px;border-radius:7px;font-size:10px}.session-copy p{margin:3px 0 4px;line-height:1.25;font-size:10px}.session-copy>div.session-meta{justify-content:flex-start;gap:5px;min-height:16px;white-space:nowrap}.session-meta>small{overflow:hidden;text-overflow:ellipsis;min-width:0;color:#7c8579}.session-meta .badge{flex-shrink:0;font-size:9px;font-weight:600;padding:1px 4px;line-height:14px}.compact-id{margin-left:auto;flex-shrink:0;color:#8c9488;font:9px ui-monospace,SFMono-Regular,monospace;user-select:text}.session-group-heading{padding:4px 12px;min-height:25px}.session-group.queued .session-group-heading{background:#fff0d5;border-left:3px solid #cf9029;padding-left:9px}.session-group.queued .session-group-heading strong{color:#916014}.session-group.active .session-group-heading{background:#e4f0e7;border-left:3px solid #2d825b;padding-left:9px}.session-group.active .session-group-heading strong{color:#236f4e}.session-group.ended .session-group-heading{background:#e9edf0;border-left:3px solid #87929e;padding-left:9px}.session-group.ended .session-group-heading strong{color:#596573}.session-group.ended .session-group-heading strong>span{background:#d9e0e6;color:#596573}.session.state-queued{border-left-color:#dfaa4b}.session.state-active{border-left-color:#60a782}.session.state-ended,.session.state-cancelled{background:#f7f8fa;border-left-color:#bbc3cd}.session.state-ended .session-avatar,.session.state-cancelled .session-avatar{background:#e6eaef;color:#7e8996}.session.state-ended .session-copy strong,.session.state-cancelled .session-copy strong{color:#697481}.session.state-ended .session-copy p,.session.state-cancelled .session-copy p{color:#959da7}.session .badge.ended,.session .badge.cancelled{background:#e1e6ec;color:#5e6b7a}.session .badge.active{background:#d7ebde;color:#216d47}.session .badge.queued{background:#ffe4af;color:#92600d}.session.selected{background:#eaf3ed;border-left-color:#20714e}.session.state-ended.selected,.session.state-cancelled.selected{background:#e8edf3;border-left-color:#63758b}.group-empty{padding:5px 12px;font-size:9px;color:#a2a99e}
.session-jumps{display:flex;gap:5px;padding:0 12px 10px;flex-shrink:0;border-bottom:1px solid #e5eae1;background:#fff}.session-jumps button{flex:1;padding:6px 3px;border:1px solid #e6eae2;background:#f8faf6;border-radius:6px;font-size:10px;white-space:nowrap;color:#6f7c68}.session-jumps b{font-size:9px;margin-left:4px;font-weight:500}.session-jumps button.queued.is-current{border-color:#dfb366;background:#fff1d9;color:#8b5b15}.session-jumps button.active.is-current{border-color:#78ac8d;background:#e8f4ec;color:#246a47}.session-jumps button.ended.is-current{border-color:#9caaba;background:#edf0f5;color:#526377}.session-group-heading{width:100%;border:0;border-radius:0;text-align:left;cursor:pointer}.session-group-heading:hover{filter:brightness(.97)}.session-group-heading strong>.group-chevron{background:transparent!important;color:inherit;min-width:0;margin:0 6px 0 0;padding:0;font-size:10px}.load-sessions{display:block;width:100%;padding:9px 10px;border:0;border-radius:0;background:#fafbf8;color:#607655;font-size:10px;border-top:1px solid #e9eee4}.load-sessions:hover{background:#edf3e7}.search-summary{display:flex;align-items:center;justify-content:space-between;font-size:10px;color:#84927b;padding:0 0 9px}.search-summary button{padding:2px 0;border:0;background:none;color:#387658;font-size:10px}.session:focus-visible,.session-group-heading:focus-visible,.load-sessions:focus-visible,.session-jumps button:focus-visible{outline:2px solid #438765;outline-offset:-2px}.sessions{overflow-anchor:none;scrollbar-gutter:stable}
/* Keep all three category headers inside the workspace viewport. */
#sessions.sessions{display:flex;flex-direction:column;overflow:hidden;min-height:0;scrollbar-gutter:auto}
#sessions>.session-group{display:flex;flex-direction:column;flex:1 1 0;min-height:0;overflow:hidden;border-bottom:1px solid #dfe5dc}
#sessions>.session-group:has(>.session-group-heading[aria-expanded="false"]){flex:0 0 auto}
#sessions>.session-group>.session-group-heading{position:static;flex-shrink:0;min-height:28px}
#sessions>.session-group>div{min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;flex:1}
#sessions>.session-group:has(.group-empty){flex:0 0 auto}
.sidebar-brand-row{display:flex;align-items:center;gap:6px;margin:0 4px 24px}.sidebar-brand-row .side-logo{flex:1;min-width:0;margin:0;gap:7px}.sidebar-brand-name{font-size:17px;white-space:nowrap}.sidebar-brand-name small{font-size:8px;margin-left:3px}#sidebar-toggle{display:grid;place-items:center;flex-shrink:0;width:26px;height:28px;padding:0;border:1px solid #dbe3d6;border-radius:6px;background:#f9fbf7;color:#718568;font-size:22px;line-height:1}#sidebar-toggle:hover{background:#e1eadc;color:#285d3f}.nav-item .nav-icon{width:18px;flex-shrink:0;text-align:center;font-size:16px}.nav-item .nav-text{font-size:14px}.logout-icon{display:none}.sidebar-collapsed .sidebar{width:64px;padding:22px 8px}.sidebar-collapsed .sidebar-brand-row{flex-direction:column;margin:0 0 22px;gap:12px}.sidebar-collapsed .side-logo{flex:0}.sidebar-collapsed .sidebar-brand-name,.sidebar-collapsed .nav-label,.sidebar-collapsed .nav-text,.sidebar-collapsed #identity{display:none}.sidebar-collapsed .nav-item{justify-content:center;gap:0;padding:12px 0}.sidebar-collapsed .side-bottom{padding:14px 0 0;text-align:center}.sidebar-collapsed #logout{display:grid;place-items:center;width:100%;padding:10px 0;margin:0}.sidebar-collapsed .logout-icon{display:block;font-size:19px}.sidebar-collapsed .sidebar .nav-item.active{box-shadow:inset 3px 0 #56845c}
.inline-alerts{display:flex;flex-direction:column;gap:6px;min-width:0}.inline-alert-controls{display:flex;align-items:center;gap:14px}.alert-switch{display:inline-flex;align-items:center;gap:6px;white-space:nowrap;margin:0;font-size:11px;color:#60745c;cursor:pointer}.alert-switch input{appearance:none;width:27px;height:16px;border-radius:10px;background:#d3dbd0;border:1px solid #cbd4c7;padding:0;margin:0;position:relative;cursor:pointer}.alert-switch input:before{content:'';position:absolute;left:2px;top:2px;width:10px;height:10px;background:white;border-radius:50%;box-shadow:0 1px 2px #0002}.alert-switch input:checked{background:#39805b;border-color:#39805b}.alert-switch input:checked:before{left:13px}.alert-switch input:disabled{opacity:.5;cursor:not-allowed}.alert-switch input:focus-visible{outline:2px solid #85af90;outline-offset:2px}.inline-alert-controls #alert-test{padding:2px 0;font-size:10px;white-space:nowrap;color:#607e58}.alert-permission{font-size:9px;color:#99a18f;max-width:280px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.top-actions{gap:18px}@media(max-width:1200px){.top-actions{gap:10px}.inline-alert-controls{gap:8px}.alert-switch{font-size:10px}.inline-alert-controls #alert-test{font-size:9px}.topbar{padding:16px}.topbar h1{font-size:19px}}@media(max-width:960px){.topbar{height:auto;min-height:95px;flex-wrap:wrap;gap:10px}.top-actions{flex-wrap:wrap;gap:10px}.status-control{margin-left:auto}}
/* Compact action strip, with icon toggles and a direct presence selector. */
.topbar{height:82px}.top-actions{gap:18px}.inline-alerts{display:block}.inline-alert-controls{display:flex;gap:4px;padding:4px;border:1px solid #e6ebe7;background:#f7f9f7;border-radius:10px}.inline-alerts .alert-permission{display:none}.alert-switch{position:relative;display:block;margin:0}.alert-switch input{position:absolute;inset:0;width:100%;height:100%;opacity:0;margin:0;z-index:1}.alert-switch>span{display:flex;align-items:center;gap:7px;padding:8px 10px;border:1px solid transparent;border-radius:7px;color:#7a8580;font-size:12px;font-weight:500;transition:background .15s,color .15s}.alert-switch input:checked+span{background:#fff;border-color:#dae7df;color:#246c4d;box-shadow:0 1px 3px #244d3410}.alert-switch:hover>span{background:#edf2ee}.alert-switch input:focus-visible+span{outline:2px solid #7aa28a;outline-offset:1px}.alert-switch input:disabled+span{opacity:.4}.inline-alert-controls #alert-test{display:grid;place-items:center;width:32px;height:34px;padding:0;margin-left:3px;border-left:1px solid #e1e7e2;border-radius:0;color:#8a948d}.inline-alert-controls #alert-test:hover{color:#286e50}.presence-selector{display:flex;align-items:center;padding:4px;gap:3px;border:1px solid #e2e8e3;border-radius:10px;background:#f7f9f7}.presence-selector button{display:flex;align-items:center;gap:6px;padding:8px 12px;border:1px solid transparent;background:transparent;border-radius:7px;font-size:12px;color:#87918b;white-space:nowrap}.presence-selector i{width:6px;height:6px;border-radius:50%;background:#abb4ad}.presence-selector [data-presence="online"] i{background:#388562}.presence-selector [data-presence="busy"] i{background:#d39b39}.presence-selector [aria-pressed="true"]{background:white;box-shadow:0 1px 4px #253e2510;border-color:#e0e7e1;color:#58655e;font-weight:600}.presence-selector [data-presence="online"][aria-pressed="true"]{background:#edf7f1;color:#26704d;border-color:#cce4d5}.presence-selector [data-presence="busy"][aria-pressed="true"]{background:#fff7e7;color:#9b7325;border-color:#f0dfba}.presence-selector button:hover{background:#edf1ed}.presence-selector button:disabled{opacity:.55;cursor:wait}.top-actions .connection-state{font-size:10px;color:#8c9990;white-space:nowrap}.presence-selector button:focus-visible{outline:2px solid #80a68b;outline-offset:0}@media(max-width:1200px){.top-actions{gap:10px}.presence-selector button{padding:7px 9px}.alert-switch>span{padding:7px 8px}.topbar{height:82px}}@media(max-width:960px){.topbar{height:auto;min-height:82px}.top-actions{gap:8px}.top-actions .connection-state{display:none}}
.inline-alert-controls #alert-test[data-playing="true"]{color:#28734e;background:#e1eee5;border-radius:5px}.inline-alert-controls #alert-test:disabled{opacity:.65;cursor:wait}
/* Visitor sidebar: compact cards and prominent internal notes. */
.profile{background:#f6f8f7;padding:16px 12px}.visitor-panel-heading{padding:0 3px 12px}.visitor-panel-heading h3{font-size:12px;color:#344c40}.visitor-presence{font-size:8px;color:#939e97}.visitor-identity{gap:10px;margin:4px 3px 14px}.visitor-identity .profile-avatar{width:34px;height:34px;border-radius:10px;background:#e0ece4;color:#3e7759;font-size:15px}.visitor-identity strong{font-size:13px;color:#344a3d}.visitor-identity small{font-size:9px;margin-top:4px;color:#93a096}.visitor-id-box{padding:9px 11px;background:#eef3f0;border:1px solid #e0e8e2;border-radius:8px}.visitor-id-box code{font-size:9px;line-height:1.6;color:#6a8071;margin-top:3px}.visitor-section{margin-top:10px;padding:12px 11px;background:#fff;border:1px solid #e5ebe6;border-radius:9px}.visitor-section h4{font-size:11px;color:#465e4f;font-weight:650;margin:0 0 10px;align-items:center}.visitor-section h4>span{font-size:8px;color:#9ba79e}.visitor-section dl{grid-template-columns:71px minmax(0,1fr);gap:8px 7px;font-size:10px;line-height:1.55}.visitor-section dt{color:#97a299}.visitor-section dd{color:#52665a;font-variant-numeric:tabular-nums}.visitor-notes{border-color:#d8e6db;background:#fcfefc}.visitor-notes textarea{min-height:70px;height:70px;padding:8px 9px;margin:0 0 6px;background:#f6f9f5;border:1px solid #e1e8de;border-radius:6px;font-size:10px;line-height:1.6}.visitor-notes #save-note{width:auto;display:block;margin-left:auto;padding:5px 12px;font-size:10px;color:#3c7455;border-color:#d7e5d9;background:#f0f6ef;border-radius:5px}.visitor-ua{margin-top:10px;font-size:9px}.visitor-history{font-size:9px!important;margin:0 0 7px}.visitor-history:last-child{margin:0}.visitor-footnote{font-size:8px!important;line-height:1.7;margin:12px 4px;color:#a2aca5}
.entry-domain{display:flex;gap:20px;justify-content:space-between;align-items:center;margin-bottom:18px;padding:18px 20px}.entry-domain strong{font-size:13px}.entry-domain small{display:block;font-size:10px;color:#8b9b85;margin-top:6px}.entry-domain form{display:flex;gap:8px;min-width:45%}.entry-domain input{flex:1;min-width:150px;font-size:12px}.entry-domain button{white-space:nowrap}.entry-list{padding:0;overflow:hidden}.entry-filter{display:flex;align-items:center;gap:10px;padding:16px 20px;background:#fafcf9;border-bottom:1px solid #e9eee5}.entry-filter input{flex:1;max-width:360px;font-size:12px}.entry-filter select{font-size:12px}.entry-filter>span{margin-left:auto;white-space:nowrap;font-size:11px;color:#96a08f}.entry-row{padding:18px 20px;border-bottom:1px solid #edf1e9}.entry-row:last-child{border:0}.entry-row-heading{display:flex;align-items:center;gap:10px}.entry-row-heading strong{font-size:14px;color:#3d5946}.entry-row-heading button{margin-left:auto;font-size:11px}.entry-type{background:#edf2f7;color:#718095;font-size:10px;padding:3px 7px;border-radius:4px}.entry-enabled{font-size:10px;color:#428362}.entry-enabled.disabled{color:#a0a79b}.entry-row>p{font-size:11px;color:#8d9b86;margin:9px 0}.entry-address{display:flex;align-items:center;gap:12px;background:#f7f9f5;border-radius:7px;padding:9px 12px;margin:12px 0}.entry-address code{flex:1;min-width:0;overflow-wrap:anywhere;font-size:11px;color:#667d5c;user-select:all}.entry-address button,.entry-address a{font-size:10px;white-space:nowrap}.entry-address button{padding:5px 9px}.entry-address a{color:#457657;text-decoration:none}.entry-row-meta{display:flex;flex-wrap:wrap;gap:18px;font-size:10px;color:#9aa591}.entry-row-meta b{color:#69815f;font-weight:500;margin-left:5px}.entry-form{margin-bottom:18px}.entry-form-heading{display:flex;align-items:center;justify-content:space-between}.entry-form-heading h3{margin:0 0 10px}.entry-form-heading button{font-size:11px}.entry-form textarea{min-height:65px;font-size:12px}.entry-form label{font-size:12px}.entry-enabled-check{align-self:center}.entry-routing-help{font-size:11px;line-height:1.7;color:#809277;padding:9px 12px;background:#f5f8f0;border-radius:6px}.entry-form-foot{display:flex;align-items:center;gap:18px;justify-content:space-between;margin-top:16px}.entry-form-foot small{font-size:10px;line-height:1.7;color:#91a087}.entry-form-foot button{white-space:nowrap}#entry-form-error{font-size:12px;color:#ac5144}.entries-empty{padding:50px 20px;text-align:center;font-size:12px;color:#95a38c}@media(max-width:1100px){.entry-domain{display:block}.entry-domain form{margin-top:12px}}
.entry-unavailable{width:min(560px,90vw);margin:auto;text-align:center;background:#fff;border:1px solid #e3e9e1;border-radius:18px;padding:48px 28px;box-shadow:0 12px 50px #213c2510}.entry-unavailable h1{font-size:20px;color:#415d4b;margin:18px 0 12px}.entry-unavailable p{font-size:13px;color:#96a18e;line-height:1.8}.unavailable-mark{display:grid;place-items:center;width:54px;height:54px;border-radius:16px;background:#f2f5ed;color:#8d9f80;font-size:28px;margin:auto}.admin-account-card{margin-top:24px;max-width:1200px}.admin-account-card .section-intro h3{margin:0 0 8px}.admin-account-card .section-intro p{font-size:11px}.admin-account-list article{display:flex;align-items:center;gap:12px;padding:16px 0;border-top:1px solid #e9eee5}.admin-account-list article>div{flex:1;min-width:0}.admin-account-list strong{display:block;font-size:13px}.admin-account-list strong small{display:inline;margin-left:5px;padding:2px 5px;background:#eaf3e7;color:#6c8d60;border-radius:4px}.admin-account-list span:not(.member-avatar){display:block;font-size:11px;color:#7e9072;margin:5px 0}.admin-account-list small{display:block;font-size:10px;color:#9aa78f}.admin-account-list button{font-size:11px}#admin-account-form{padding:18px;background:#f7f9f4;border-radius:9px;margin-bottom:18px}#admin-account-form h4{margin:0 0 16px;font-size:13px}#admin-account-form label{font-size:12px}#admin-account-form .muted{font-size:10px}.admin-account-actions{display:flex;justify-content:flex-end;gap:8px}#admin-account-error{font-size:12px;color:#a95444}
.audit-card{padding:0}.audit-filters{display:grid;grid-template-columns:repeat(4,minmax(130px,1fr));gap:12px;padding:20px;background:#fafcf8;border-bottom:1px solid #e8eee2;border-radius:12px 12px 0 0}.audit-filters label{margin:0;font-size:10px;color:#8b9b81}.audit-filters input,.audit-filters select{width:100%;margin-top:5px;font-size:11px;padding:9px 10px;min-width:0}.audit-filter-actions{display:flex;align-items:end;gap:8px;padding-bottom:0}.audit-filter-actions button{font-size:11px;padding:9px 14px}.audit-table-wrap{overflow:auto;padding:0 18px}.audit-table{font-size:11px;white-space:normal;table-layout:auto}.audit-table th{font-size:10px;white-space:nowrap;padding:15px 10px}.audit-table td{padding:14px 10px;vertical-align:top}.audit-time{white-space:nowrap;font-size:10px;font-variant-numeric:tabular-nums}.audit-table td strong{display:block;font-size:11px;color:#506746}.audit-table td small{display:block;margin-top:5px;font-size:9px;color:#9aa78f}.audit-action{min-width:160px;max-width:330px;overflow-wrap:anywhere;line-height:1.6;color:#617554}.audit-ip{font:10px ui-monospace,SFMono-Regular,monospace;white-space:nowrap;color:#7f9072}.audit-result{display:inline-block;padding:3px 7px;border-radius:4px;font-size:10px;white-space:nowrap}.audit-result.success{color:#337654;background:#e8f4ec}.audit-result.failed{color:#b15e50;background:#fbede9}.audit-result.unknown{color:#9a9f94;background:#f0f2ed}.audit-detail{min-width:45px;font-size:10px;color:#729061}.audit-detail summary{cursor:pointer;white-space:nowrap}.audit-detail dl{margin:10px 0 0;width:230px;font-size:9px;line-height:1.7}.audit-detail dt{color:#a1ac96}.audit-detail dd{margin:0 0 7px;color:#718568;overflow-wrap:anywhere}.audit-pagination{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px;border-top:1px solid #e8eee2;font-size:10px;color:#91a185}.audit-pagination>div{display:flex;gap:10px;align-items:center}.audit-pagination select,.audit-pagination button{padding:7px 10px;font-size:10px}.audit-pagination button:disabled{opacity:.35;cursor:default}#audit-query-error{color:#ae6152;font-size:11px;margin:0 20px}#audit-query-error:not(:empty){padding:10px 0}@media(max-width:1200px){.audit-filters{grid-template-columns:repeat(3,minmax(120px,1fr))}}
.connection-pill{display:block;font-size:10px;margin-top:6px;color:#9aa49a;white-space:nowrap}.connection-pill.online{color:#388362}.connection-pill.offline{color:#97a19a}.reception-pill{display:inline-flex;padding:4px 7px;font-size:10px;border-radius:5px;background:#eef1ed;color:#85917c;white-space:nowrap}.reception-pill.online{background:#e4f2e9;color:#2b7a53}.reception-pill.busy{background:#fff2d8;color:#a37b2f}.reception-pill.disabled{background:#f7eae6;color:#ad6556}.team-filters{flex-wrap:wrap}.team-table td{vertical-align:top}
.heartbeat-cell{font-size:11px;white-space:nowrap;color:#84947a;font-variant-numeric:tabular-nums}
.entry-id-hint{font-size:10px;color:#9aa78e;margin:4px 0 18px;overflow-wrap:anywhere}.entry-id-hint code,.entry-unique-id code{font:10px ui-monospace,SFMono-Regular,monospace;user-select:all;color:#8b9b7f}.entry-unique-id{overflow-wrap:anywhere}
.reply-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:14px}.reply-heading h2{margin:0;font-size:19px}.reply-heading h2 small{font-size:12px;font-weight:400;margin-left:8px}.reply-heading-actions{display:flex;gap:10px;align-items:center}.reply-heading-actions input{width:260px;height:34px;padding:6px 10px;font-size:13px}.reply-heading-actions button{padding:8px 12px;font-size:13px}.reply-chip-filters{background:#fff;border:1px solid #e1e8e2;border-radius:8px;padding:9px 12px;margin-bottom:12px}.reply-chip-row{display:flex;align-items:center;gap:5px;flex-wrap:wrap;padding:3px 0}.reply-chip-row>span{font-size:12px;color:#84918a;margin-right:8px}.reply-chip-row button{border:0;background:transparent;padding:4px 9px;border-radius:4px;font-size:12px;color:#627269;cursor:pointer}.reply-chip-row button:hover{background:#f0f4f1}.reply-chip-row button[aria-pressed=true]{background:#e4eee7;color:#21674d;font-weight:600}.reply-table-wrap{border:1px solid #e1e8e2;border-radius:8px;overflow:auto;background:#fff}.reply-table{width:100%;border-collapse:collapse;table-layout:fixed;min-width:760px;font-size:13px}.reply-table th{text-align:left;background:#f5f7f5;color:#7a8980;font-weight:500;font-size:12px;padding:10px 14px;white-space:nowrap}.reply-table td{padding:10px 14px;border-top:1px solid #edf0ec;vertical-align:middle}.reply-table th:first-child{width:42%}.reply-table th:nth-child(2){width:17%}.reply-table th:nth-child(3){width:12%}.reply-table th:nth-child(4){width:7%}.reply-table th:nth-child(5){width:8%}.reply-table th:last-child{width:14%}.reply-table td>strong{display:block;font-weight:600;line-height:1.3;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.reply-table tbody tr:hover{background:#fafcf9}.reply-preview{margin-top:3px;color:#859087;font-size:12px;min-width:0}.reply-preview summary{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;cursor:pointer;line-height:1.5;display:block}.reply-preview summary::before{content:'▸ ';color:#99a49c}.reply-preview[open] summary::before{content:'▾ '}.reply-preview>div{white-space:pre-wrap;overflow-wrap:anywhere;color:#43554e;line-height:1.6;padding:8px 0}.reply-table-actions{display:flex;gap:10px;white-space:nowrap}.reply-table-actions button{font-size:12px;padding:2px 0}.reply-scope-tag{font-size:12px;color:#587762;overflow-wrap:anywhere}.reply-enabled{font-size:12px}.reply-enabled::before{content:'●';font-size:8px;margin-right:5px}.reply-enabled.on{color:#367958}.reply-enabled.off{color:#999f99}.reply-table .is-disabled{color:#98a198}.reply-table-empty{text-align:center;height:100px;color:#88948b}.reply-editor{padding:16px;margin-bottom:12px}.reply-editor h3{margin:0 0 10px;font-size:15px}.reply-editor-grid{display:grid;grid-template-columns:2fr 1.5fr 1.5fr 1fr;gap:12px}.reply-editor label{font-size:12px;margin-bottom:10px}.reply-editor input,.reply-editor select,.reply-editor textarea{font-size:13px;padding:7px 9px;margin-top:5px}.reply-editor-bottom{display:flex;justify-content:space-between;align-items:center}.reply-editor-bottom button{font-size:13px;padding:7px 12px}@media(max-width:800px){.reply-heading{align-items:flex-start;flex-wrap:wrap}.reply-heading-actions{width:100%}.reply-heading-actions input{flex:1;min-width:0}.reply-editor-grid{grid-template-columns:1fr 1fr}}
.quick-picker-toggle{display:inline-flex;align-items:center;gap:7px}.quick-picker-toggle span{font-size:11px;border-radius:4px;background:#e7eee8;padding:1px 5px}.quick-picker-toggle[aria-expanded=true]{background:#e8f1eb;color:#21674d}.quick-picker{border:1px solid #dce6df;background:#fbfdfb;border-radius:8px;margin:0 0 8px;overflow:hidden;flex:none}.quick-picker-top{display:flex;gap:10px;align-items:center;padding:8px 10px}.quick-picker-top input{font-size:13px;padding:7px 9px;flex:1;min-width:0;height:33px;margin:0}.quick-picker-top>span{font-size:11px;color:#89978f;white-space:nowrap}.quick-picker-top>button{background:none;border:0;font-size:21px;color:#7b8c81;cursor:pointer;padding:0 5px}.quick-picker-filters,.quick-picker-categories{display:flex;gap:5px;align-items:center;padding:0 10px 6px;flex-wrap:wrap;max-height:65px;overflow:auto}.quick-picker-filters button,.quick-picker-categories button{font-size:11px;border:0;border-radius:4px;background:transparent;color:#7c8a80;padding:4px 8px;cursor:pointer}.quick-picker-filters button[aria-pressed=true],.quick-picker-categories button[aria-pressed=true]{background:#e4eee7;color:#22694d;font-weight:600}.quick-reply-results{max-height:150px;overflow:auto;border-top:1px solid #e8eee9;background:#fff}.quick-reply-row{display:block;width:100%;text-align:left;padding:9px 12px;background:none;border:0;border-bottom:1px solid #eff2ee;cursor:pointer;color:#334e40}.quick-reply-row:hover,.quick-reply-row:focus-visible{background:#edf5ef}.quick-reply-title{display:flex;gap:10px;align-items:center}.quick-reply-title strong{font-size:12px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0}.quick-reply-title small{font-size:10px;color:#8a988f;white-space:nowrap}.quick-reply-title b{font-size:10px;font-weight:400;color:#3f8060;white-space:nowrap}.quick-reply-copy{font-size:12px;line-height:1.5;color:#839087;white-space:pre-wrap;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-top:3px;overflow-wrap:anywhere}.quick-picker-hint{font-size:10px;color:#9aa59e;padding:5px 10px}.quick-reply-empty{font-size:12px;color:#89968e;text-align:center;padding:16px}.agent-chat .composer:has(.quick-picker:not([hidden])){max-height:65%;overflow:auto}.quick-picker button:focus-visible{outline:2px solid #76a78c;outline-offset:-2px}
.customer .conversation-bar.service-paused,.customer .conversation-bar.service-queued{margin:0;border:0;border-bottom:1px solid #e8ece7;border-radius:0;padding:10px 20px;background:#f8faf8;min-height:42px;color:#748177;box-shadow:none}.customer #conversation-state{display:flex;align-items:center;gap:8px;font-size:12px;line-height:1.5}.customer .conversation-bar #end{font-size:11px;white-space:nowrap;color:#8b978e}.compact-service-dot{width:7px;height:7px;border-radius:50%;background:#3c8a61;flex:none}.compact-service-dot.paused{background:#a3aca4}.compact-service-dot.waiting{background:#c49a53}.service-pause{display:flex;align-items:center;gap:12px;padding:18px 22px;background:#f5f7f4;border-top:1px solid #e2e8e1;flex-shrink:0}.pause-icon{width:34px;height:34px;display:grid;place-items:center;background:#e7ede6;border-radius:50%;color:#84937f;font-size:18px;flex:none}.service-pause>div{flex:1;min-width:0}.service-pause strong{font-size:13px;color:#596c5b;font-weight:600}.service-pause p{font-size:12px;line-height:1.6;color:#8b968a;margin:4px 0 0;overflow-wrap:anywhere}.service-pause button{font-size:12px;white-space:nowrap}.customer .chat-header .sub{font-size:11px;color:#99a498}@media(max-width:600px){.service-pause{padding:15px 14px;gap:9px}.service-pause p{font-size:11px}.customer .conversation-bar.service-paused,.customer .conversation-bar.service-queued{padding:9px 14px}}
.quick-reply-item{display:flex;align-items:flex-start;border-bottom:1px solid #eff2ee}.quick-reply-item>div{min-width:0;flex:1}.quick-reply-item .quick-reply-row{border-bottom:0;padding-left:4px}.quick-reply-star{background:none;border:0;color:#a7b0a9;font-size:18px;padding:9px 8px;cursor:pointer}.quick-reply-star[aria-pressed=true]{color:#b8974b}.quick-full-text{padding:0 12px 7px 4px;font-size:11px;color:#76917c}.quick-full-text summary{cursor:pointer}.quick-full-text p{font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere;color:#526957;line-height:1.6;margin:6px 0}.quick-reply-item:focus-within{background:#f0f6ef}
.privacy-reminder{display:inline-flex;align-items:center;gap:5px;color:#a3ada4;font-size:10px;line-height:1.5}.privacy-reminder svg{flex:none;opacity:.8}
.brand-panel>p{white-space:pre-wrap;overflow-wrap:anywhere;max-height:calc(100% - 250px);overflow:auto}
.chat-loading{display:flex;align-items:center;justify-content:center;gap:10px;min-height:180px;color:#8d9b92;font-size:13px}.chat-loading>span{width:16px;height:16px;border:2px solid #dfe7df;border-top-color:#779782;border-radius:50%;animation:chat-loading-spin .9s linear infinite}@keyframes chat-loading-spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){.chat-loading>span{animation:none}}

/* Conversation images open above the current page, including on mobile. */
.message-image{display:block;padding:0;border:0;border-radius:8px;background:transparent;cursor:zoom-in;max-width:100%}.message-image img{display:block}.image-preview-open{overflow:hidden}.image-preview{position:fixed;inset:0;width:100%;max-width:none;height:100%;height:100dvh;max-height:none;margin:0;padding:0;border:0;background:rgba(14,22,19,.94);color:#fff;overflow:hidden}.image-preview::backdrop{background:rgba(14,22,19,.8)}.image-preview[open]{display:flex;flex-direction:column}.image-preview-toolbar{display:flex;align-items:center;justify-content:space-between;flex-shrink:0;padding:max(14px,env(safe-area-inset-top)) max(18px,env(safe-area-inset-right)) 14px max(18px,env(safe-area-inset-left));font-size:13px}.image-preview-toolbar button{padding:10px 16px;border:1px solid #ffffff55;border-radius:8px;background:#ffffff18;color:#fff;min-height:44px}.image-preview-stage{flex:1;min-height:0;display:flex;align-items:center;justify-content:center;position:relative;padding:12px 16px max(20px,env(safe-area-inset-bottom));overflow:auto}.image-preview-stage img{display:block;max-width:100%;max-height:100%;object-fit:contain}.image-preview-stage p{position:absolute;bottom:20px;font-size:13px;color:#fff}
.messages{scroll-behavior:auto;overflow-anchor:none}.message-scroll-host{position:relative}.new-messages{position:absolute;right:22px;bottom:190px;z-index:3;border:1px solid #c8ddd0;border-radius:20px;padding:9px 16px;color:var(--green);background:#fff;box-shadow:0 3px 14px #20342e18;font-size:12px}
/* iOS focuses fields below 16px by zooming the entire document. Keep user pinch zoom available. */
@media(max-width:640px){
 body.customer{height:100%;overflow:hidden;overscroll-behavior:none}
 .customer .chat-shell{position:fixed;top:var(--chat-viewport-top,0px);left:0;right:0;width:100%;max-width:100%;height:var(--chat-viewport-height,100dvh);min-width:0;min-height:0}
 .customer .customer-main,.customer .conversation{min-width:0;min-height:0}
 .customer .composer textarea,.customer input,.customer select{font-size:16px}
 .customer .composer-bottom{gap:10px;min-width:0}
 .customer .composer-bottom small{flex:1;min-width:0;overflow-wrap:anywhere}
 .customer .composer-bottom button{flex-shrink:0;min-width:72px;min-height:40px}
 .chat-keyboard-open .customer .customer-footer{display:none}
 .chat-keyboard-open .customer .composer{padding-bottom:8px}
 .chat-keyboard-open .customer .composer textarea{height:48px;min-height:48px}
}
/* Reserve scrollbar space only when the group actually overflows. */
#sessions>.session-group>div{scrollbar-gutter:auto;overflow-x:hidden}
#sessions .session{width:100%;max-width:100%;margin-inline:0}

/* Brand palettes retain semantic warning, error and online status colors. */
:root{--accent-soft:#e5f0e5;--brand-panel:#214d3e}
:root[data-theme=ocean],.palette-ocean{--green:#2463a3;--green-dark:#194c80;--pale:#edf4fc;--accent-soft:#dfedfa;--brand-panel:#173d65;--bg:#f5f8fc;--line:#e0e7f0;--ink:#22354a}
:root[data-theme=violet],.palette-violet{--green:#7651a5;--green-dark:#593a82;--pale:#f4eff9;--accent-soft:#ece2f6;--brand-panel:#49335f;--bg:#f9f7fb;--line:#e9e2ef;--ink:#382d45}
:root[data-theme=slate],.palette-slate{--green:#506276;--green-dark:#354658;--pale:#eef2f6;--accent-soft:#e2e9f0;--brand-panel:#2d3947;--bg:#f6f7f9;--line:#e1e6ec;--ink:#293443}
.palette-forest{--green:#216b50;--accent-soft:#e5f0e5;--brand-panel:#214d3e}
.customer .brand-panel,.login-screen aside{background:var(--brand-panel)}
.mine .bubble{background:var(--accent-soft);border-color:var(--line)}
.sidebar button.active,.sidebar [data-view].active{color:var(--green);background:var(--pale)}
input:focus,textarea:focus,select:focus{outline-color:var(--green)}
.theme-settings{border:0;padding:0;margin:20px 0}.theme-settings legend{font-size:13px;font-weight:600}.theme-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.theme-option{position:relative;display:flex;flex-direction:column;margin:0;border:1px solid var(--line);border-radius:10px;padding:10px;cursor:pointer;background:#fff;gap:5px}.theme-option:has(input:checked){border:2px solid var(--green);padding:9px;background:var(--pale)}.theme-option input{position:absolute;top:12px;right:12px;accent-color:var(--green);width:16px;height:16px}.theme-option strong{font-size:12px;color:#293443}.theme-option small{font-size:10px;color:#657282}.theme-sample{display:flex;height:62px;border-radius:6px;overflow:hidden;background:#fafbfc;margin-bottom:4px}.theme-sample-side{width:28%;background:var(--brand-panel)}.theme-sample-chat{flex:1;padding:12px 10px;display:flex;flex-direction:column;gap:5px}.theme-sample-chat i,.theme-sample-chat b{display:block;width:58%;height:7px;border-radius:4px;background:#e1e5e9}.theme-sample-chat b{align-self:flex-end;background:var(--green);width:48%}
.palette-forest{--pale:#edf5ef}:root[data-theme=ocean] .customer,:root[data-theme=violet] .customer,:root[data-theme=slate] .customer{background:var(--bg)}
.settings-heading{margin-bottom:18px}.settings-tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:22px;overflow-x:auto}.settings-tabs button{padding:12px 18px;background:transparent;border:0;border-bottom:2px solid transparent;color:#77817e;white-space:nowrap;font-size:13px}.settings-tabs button[aria-selected=true]{border-color:var(--green);color:var(--green);font-weight:600}.settings-editor,.settings-account-panel{max-width:1000px;background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}.settings-panel{padding:28px 32px;min-height:340px}.settings-panel-title{padding-bottom:20px;margin-bottom:20px;border-bottom:1px solid var(--line)}.settings-panel-title h3{font-size:17px;margin-bottom:6px}.settings-panel-title p{font-size:12px;color:#7c8782;margin:0}.settings-fields{max-width:600px}.settings-fields>label:first-child{margin-top:0}.settings-fields small{display:block;margin-top:8px}.settings-save-bar{display:flex;align-items:center;justify-content:space-between;padding:18px 32px;border-top:1px solid var(--line);background:#fafbfc;gap:16px}.settings-panel .theme-settings{margin:0}.settings-panel .theme-settings>legend,.settings-panel .theme-settings>p{display:none}.settings-panel .theme-options{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.settings-panel .theme-sample{height:104px}.settings-rule{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:22px 0;border-bottom:1px solid var(--line)}.settings-rule:last-child{border-bottom:0}.settings-rule strong{font-size:13px}.settings-rule p{font-size:12px;color:#7c8782;max-width:480px;margin:7px 0 0}.settings-rule label{display:flex;align-items:center;gap:10px;flex-shrink:0;margin:0}.settings-rule label>input{width:90px;margin:0}.settings-rule label span,.settings-limits span{font-size:12px;color:#7c8782}.settings-limits{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:26px}.settings-limits label{margin:0}.settings-limits label>div{display:flex;align-items:center;gap:10px;margin-top:10px}.settings-limits input{width:100%;min-width:0}.settings-account-panel{padding:20px}.settings-account-panel .card{border:0;box-shadow:none;padding:0}@media(max-width:1100px){.settings-panel .theme-options{grid-template-columns:repeat(2,minmax(0,1fr))}.settings-panel{padding:22px}.settings-tabs button{padding:12px}.settings-save-bar{padding:16px 22px}}
/* Override generic label>input field sizing for palette radio controls. */
.theme-option>input[type=radio]{position:absolute;top:12px;right:12px;display:block;width:16px;height:16px;min-width:16px;margin:0;padding:0;z-index:1;cursor:pointer}
.version-info{display:grid;grid-template-columns:110px minmax(0,1fr);gap:20px;font-size:13px}.version-info dt{color:var(--muted)}.version-info dd{margin:0;overflow-wrap:anywhere}

/* Running release stays visible at the foot of expanded and collapsed navigation. */
.running-version{display:block;margin-top:10px;color:var(--muted,#85958c);font-size:11px;line-height:1.5;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}.sidebar-collapsed .running-version{font-size:10px;text-align:center;margin-top:8px}

.entry-domain-options{display:flex;flex-wrap:wrap;gap:8px}.entry-domain-options .selected{border-color:var(--green);color:var(--green);background:var(--surface,#f0f6f2)}

/* Compact, theme-aware role comparison in team management. */
.team-role-guide{border:1px solid var(--line);border-radius:12px;background:#fff;margin-bottom:18px;overflow:hidden}.role-guide-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:13px 16px}.role-guide-heading h3{margin:0;font-size:14px}.role-guide-heading>span,.role-guide-note{font-size:11px;color:var(--muted,#74817c)}.role-guide-scroll{overflow-x:auto}.role-guide-table{width:100%;min-width:660px;table-layout:fixed;border-collapse:collapse}.role-guide-table th,.role-guide-table td{padding:10px 14px;border-top:1px solid var(--line);font-size:12px;line-height:1.6;text-align:left;vertical-align:top}.role-guide-table th:first-child{width:115px;color:var(--muted,#74817c);font-weight:500}.role-guide-table thead th{background:#f7f9f8}.role-guide-table thead small{display:block;font-weight:400;color:var(--muted,#74817c);font-size:11px;margin-top:4px}.role-guide-table .current-role{background:color-mix(in srgb,var(--green) 6%,white)}.role-guide-table .role-current-label{display:inline-block;margin:0 0 0 8px;color:var(--green)}.team-role-badge{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;white-space:nowrap}.team-role-badge:before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor}.team-role-badge.super_supervisor{color:#7560ad}.team-role-badge.supervisor{color:#3476a4}.team-role-badge.agent{color:var(--green)}.role-guide-note{margin:0;padding:10px 16px;border-top:1px solid var(--line);line-height:1.7}@media(max-width:760px){.role-guide-heading{align-items:flex-start;flex-direction:column;gap:5px}.role-guide-table th,.role-guide-table td{padding:9px 12px}}
.team-overview{grid-template-columns:repeat(6,minmax(0,1fr))}@media(max-width:1100px){.team-overview{grid-template-columns:repeat(3,minmax(0,1fr))}}